CustomGPT Prioritizes Data Privacy.
In an era where data is the new oil, the importance of data privacy and security cannot be overstated. Every day, businesses and individuals generate vast amounts of data, much of which is sensitive and confidential. This data, if not properly protected, can fall into the wrong hands, leading to devastating consequences.
Therefore, it is crucial to choose platforms and services that prioritize data privacy and security.
At CustomGPT, privacy isn’t an afterthought — it’s at the core of what we do.
We’re committed to maintaining the strictest standards of confidentiality for your proprietary information. Rest assured, any data you upload to a bot remains securely within that bot’s environment, insulated from other bots — even those within the same account. Likewise, any data loaded into CustomGPT via PDF or CSV files is kept entirely private. For example: You could have a chatbot for your HR department and any data uploaded to that chatbot will have no bearing on the chatbot from your sales department. There is no intermingling of data – or chat behavior – or any form of cross-chatbot training.
CustomGPT is currently SOC 2 Type I complaint, with Type II pending.
CustomGPT complies with the GDPR by getting user consent for data collection, protecting user data, allowing users to access or delete their data, notifying users of data breaches, and ensuring third-party vendors also follow GDPR rules. (((The GDPR is an acronym for the General Data Protection Regulation and is a piece of European legislation that protects personal information. It outlines several requirements businesses must follow to process that data legally)))
Our security measures include strong encryption, access controls, and a robust system architecture designed to prevent unauthorized access or data breaches. Your data is fully encrypted and files are stored only when you choose to. Files are SSL encrypted during transit, and industry-standard 256-bit AES encryption at rest.
We only use your data to provide you with the services you’ve signed up for and do not share your data with third parties.
We are committed to regularly updating and improving our security practices to protect your business data effectively.
Data Collection and Storage in CustomGPT:
CustomGPT is designed to collect minimal user data required for service operation and improvement. This includes the IP address and session history of site visitors. The session history is crucial for maintaining the turn-by-turn conversations with the bot.
It’s important to note that all collected data is accessible to you via the Dashboard and API, ensuring transparency in our data collection practices.
This also means that you have full access to see what users are asking the bot and the bot’s responses (Hint: This is a goldmine of information to understand customer behavior)
IMPORTANT: So unlike ChatGPT’s public interface at chat.openai.com , there is no machine learning happening based on the user conversations. This greatly reduces the risk of data leakage.
We also offer the option to delete your files immediately after processing for added security. This means that once your files have been processed, they are immediately removed from our system, ensuring that your original files and data do not remain on our servers any longer than necessary.
OpenAI
Furthermore, we’re in alignment with OpenAI’s practices, which clarify that data from API calls is NOT used for model training. This reinforces our commitment to you: your data will Not contribute to the learning of other AI models. We’re steadfast in our pledge to uphold your privacy and data security, building a platform you can trust.